Refund and Returns Policy
Last updated: [Date]
1. Introduction
Thank you for shopping at mirvex. We want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.mirvex.store.
2. Return Eligibility
2.1 Timeframe for Returns
You may return most items within 30 days of delivery for a refund or exchange, provided they are in original condition: unused, unwashed, with tags attached, and in original packaging.
2.2 Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products
- Digital downloads or software
- Gift cards
- Items marked as final sale
- Products damaged due to customer misuse
3. Return Process
3.1 Initiating a Return
To initiate a return, please contact our customer service team at [email protected] or +1 (480) 363-9838within the eligible return period. Provide your order number and reason for return.
3.2 Return Shipping
You are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance.
3.3 Return Address
Please ship returns to: 1496 Southwest 3rd Avenue, Phoenix, Arizona 85089, United States
4. Refunds
4.1 Processing Time
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.
4.2 Refund Amount
Refunds will include the product purchase price. Original shipping fees are non-refundable unless the return is due to our error.
4.3 Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, first check your bank account again, then contact your credit card company or bank. If the issue persists, contact us at [email protected].
5. Exchanges
We only replace items if they are defective or damaged upon receipt. To request an exchange, contact us at [email protected] with your order details and photos of the defective item.
6. Customer Responsibilities
You are responsible for:
- Ensuring return items meet eligibility criteria
- Properly packaging items to prevent damage during return shipping
- Providing accurate return information
- Returning items within the specified timeframe
7. Policy Changes
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to https://www.mirvex.store. Your continued use of our services constitutes acceptance of any modifications.
8. Contact Information
For questions about this policy or to initiate a return, contact us:
- Email: [email protected]
- Phone: +1 (480) 363-9838
- Address: 1496 Southwest 3rd Avenue, Phoenix, Arizona 85089, United States